The Account Manager is responsible for building and maintaining a collaborative environment with clients, vendors and within the agency. This position will oversee the details of creative projects, manage deadlines, and work directly with clients to make working with Fieldtrip the best part of their day. An intentional career path is outlined to progress from Account Manager to Account Executive to Account Supervisor with mastery of each position requiring two or more years in each level before advancing. This position reports to the Account Supervisor. The job comes with a starting salary range of $45,000 to $60,000 and generous perks and benefits, including flexible time off, medical insurance, parental leave, and work from home days.
Fieldtrip is a branding, web and advertising agency. Led by boundless curiosity, Fieldtrip is a cause-driven agency that amplifies nonprofits and the impact they make. We dig in deep, and develop meaningful solutions to support both you, and those you support. Our niche is nonprofit organizations where people are the focus. We strive to Do Good.
Responsibilities
- Offer consistent and clear communication with client, team and the agency
- Manage advertising deliverables and production of creative materials from start to finish with little assistance from Supervisor
- Ensure projects proceed according to plan and deadlines, engaging Account Supervisor to potential problems before they occur
- Input and maintain client work in agency systems, including the collection of client feedback, ensuring clarity and accuracy to relevant team members
- Proofread copy, artwork, marketing briefs, print collateral, etc
- Manage multiple projects in various stages of work with the ability to prioritize and proactively problem solve
- Audit vendor invoices, and facilitate client billing and reporting
- Proactively recommend solutions to aid in resolving client issues and needs
- Organize and analyze client metrics including sales data and trends with the assistance of Supervisors
- Make strategic recommendations to team lead
- Explore client brands, industries, competitors, and emerging trends
- Assist with business development and research
- Prepare presentations, follow-up materials, and correspondence
- Push self and others to improve, innovate, and optimize agency work product and skills
Required Skills
- Strategic Thinking – Listen, learn and connect the dots to maximize the benefit of your skills to the client
- Leadership – Delegate tasks, maximize productivity and drive an engaged team
- Negotiation – Identify client needs and assist in securing the optimal solution based on campaign and other factors
- Analytical – Work with a Supervisor to identify Key Performance Indicators for a campaign and initiate the creation of data-driven plans
- Self-Learner – Learn with a passion
- Team Builder – Work side-by-side with the client teams, as well as the rest of the account service team, to drive the best results for each project
Qualifications
- Agency experience of at least 2 years, or 5 years in a related field or position
- Located in Louisville or willing to travel to Louisville at least 2 days per week
Our Values – What are we looking for in you?
Curiosity
- You are eager to learn and continually seek out the “Why?”
- You are willing and excited to step out of your comfort zone.
- You immerse yourself in the clients’ fields, and in our own, then push the limits of both.
- You learn from and teach others.
- You take an innovative approach to your work, no matter your specialty.
Impact
- You elevate our clients, our company, and our community.
- You always keep the end goals in mind.
- You effectively prioritize both your professional and personal tasks and needs.
- You deliver meaningful, and lasting results.
Spirit
- You dream big, and take the initiative, responsibility, and action to get there.
- You seize the opportunity to invest in our future, and the future of Fieldtrip.
- You put others first, and care about their success as much as your own.
- You care deeply and inspire others with your passion and drive.
- You challenge assumptions and complacency.
Candor
- You are clear and open with your clients and your peers, even when difficult.
- You stay true to who you are, and stand up for what you believe in.
- You communicate internally and externally with honesty and respect.
- You listen to others and are open to feedback no matter how challenging.
- You are honest when a mistake is made, or help is needed.
